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Feedback

Do you have some feedback for us?

✨Did you see one of our employees modeling exemplary behaviour with one of our clients?

✔️Please share so we can acknowledge them.

💫Do you have a family member in our care who's primary worker has gone above and beyond?

🗣️Help us say thanks!

💡Or perhaps your needs weren't met quite how you expected and you'd like to share your feedback. Your insights can help us examine our internal processes and find ways to improve.

👋🏾Good or bad, we'd love to hear from you!

Please click the button below to fill out a form and someone will be in touch with you shortly.

Complaints Process

We strive for quality, person-centered care, and your feedback plays an important role in achieving that goal. We recognize that, at times, there may be concerns or complaints about our services. We believe resolving those concerns and complaints should be timely, fair, and respectful. If you have any concerns with the quality of our services, we want to hear about them.

We've included a brief outline of our conflict resolution process below.

Many problems can be resolved easily and quickly, often at the time that they arise, by speaking with the involved employees. We encourage you to have an initial discussion with the staff and manager. If that’s not possible or does not solve the concerns, please consider reporting them to us formally.

If the problem cannot be resolved after your initial inquiry, a complaint should be submitted in writing through our website or by email to quality@inclusionpr.ca.

Please include sufficient information regarding your complaint, including:

· The date, time, and location of the incident(s)
· The individual(s) involved
· A description of the specific conduct or service quality issue

Once we receive your feedback, we will organize a meeting to listen to your concerns in person.

This meeting will include the involved employee, manager, director, and/or chief executive officer.

During that meeting, we’ll ask you to explain the problem and the steps already taken to address it.

We’ll also ask you what you think needs to happen to make things better.

After our meeting, we will investigate the complaint and may seek further information from employees, volunteers, or witnesses, as appropriate.

The actions inclusion powell river takes concerning the allegation will depend on the nature of the reported complaint.

Each situation is unique, but we will handle your concerns respectfully and with discretion.

We will report back with a summary of our investigation, respecting the privacy rights of the individual(s) involved, as soon as reasonably possible, but within ten working days of
receiving your written complaint.

Our report will include details of actions taken or planned and any recommendations to prevent repeat events.

Our CEO reviews all complaints annually and implements policy and procedural changes as needed.

If you feel you need more than our response, we will invite you to submit your concerns with our funders, Community Living BC (CLBC) or the Ministry of Children and Family Development (MCFD).

Both agencies have their own complaints process. We can assist you with this if requested.

You may wish to advocate for improved service quality at a municipal, provincial, and/or federal level. We would be happy to provide you with resources to do so.